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LogMeIn Rescue is a web-based remote support tool that enables a technician to easily connect to a remote PC, Mac or smartphone, without pre-installing software. Rescue enables IT technicians to remotely diagnose system issues, manage multiple simultaneous support sessions and resolve end-user issues over the internet. Who Should Use LogMeIn Hamachi? ™, LogMeIn Rescue®, LogMeIn® Rescue+Mobile™, join.me™ RemotelyAnywhere™ and any other related software or services are. Boston, Massachusetts, UNITED STATES. 06, 2020 (GLOBE NEWSWIRE) - Today LogMeIn announced that Rescue Live Guide is now certified and available for Microsoft Dynamics.

This article will serve as an informative guide and give you a clear understanding of how to perform silent or interactive installs and uninstalls of the LogMeIn Rescue Technician Console using the Powershell App Deployment Toolkit. The PowerShell App Deployment Toolkit can be used to replace your WiseScript, VBScript and Batch wrapper scripts with one versatile, re-usable and extensible tool. This tool is an absolute must for Microsoft Endpoint Manager Configuration Manager (MEMCM) / (SCCM) Administrators or anyone who is responsible for packaging and deploying software.

How to Install the LogMeIn Rescue Technician Console Using the PowerShell App Deployment Toolkit

  1. Download the Powershell App Deployment Toolkit 3.8.4:
  2. Download the zip file to a folder created at (C:Downloads)
  3. OpenWindows PowerShell by Right-Clicking on Windows PowerShell and selecting Run as Administrator
  4. Enter the following command to remove the Zone.Identifier:
    • Unblock-File -Path C:DownloadsPSAppDeployToolkit_v3.8.4.zip
  5. Enter the following command to extract the contents of the zip file:
    • Expand-Archive -Path C:DownloadsPSAppDeployToolkit_v3.8.4.zip -DestinationPath C:DownloadsPADT
  6. Enter the following commands to copy the AppDeployToolkit & Files folders to “C:DownloadsLogMeInRescueTech”:
    • Copy-Item -Path 'C:DownloadsPADTToolkitAppDeployToolkit' -Destination 'C:DownloadsLogMeInRescueTechAppDeployToolkit' -Recurse
    • Copy-Item -Path 'C:DownloadsPADTToolkitFiles' -Destination 'C:DownloadsLogMeInRescueTechFiles'

You should now see the AppDeploymentToolkit folder with files & the empty Files folder at “C:DownloadsLogMeInRescueTech”

Next we’ll want to download the MSI installer for the LogMeIn Rescue Technician Console.

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  • Navigate to: https://secure.logmeinrescue.com/TechConsole/DesktopApp/Download.aspx
  • Download & Copy the LogMeInRescueTechnicianConsoleApp.msi to “C:DownloadsLogMeInRescueTechFiles”
  • Copy the PowerShell script below to “C:DownloadsLogMeInRescueTech & name it Deploy-LogMeInRescueTech.ps1

Optional: Create a Transform (MST) File to Customize the LogMeIn Rescue Technician Console Install

Follow these steps to create a Transform(MST) file and add it to the Files folder. In this example, I want to Exclude the Desktop Shortcut.

  1. Download & InstallInstEd or your favorite MSI Editor
  2. Right-Click on the LogMeInRescueTechnicianConsoleApp.msi and select InstEd It!
  3. Select Transform-> New Transform
  4. Name the file LogMeInRescueTechnicianConsoleApp.mst and Save it to “C:DownloadsLogMeInRescueTechFiles” (MST file name Must match MSI name)
  5. Under the Property Table, Change the INSTALLDESKTOPSHORTCUT Property Value from 1 to 0
  6. Go to File-> Save-> Click OK
  7. Close InstEd

Ok, all the hard work is done and now you can install or uninstall the LogMeIn Rescue Technician Console using one single PowerShell script. Simply change the DeploymentType parameter to install or uninstall. Logging functionality is built-in automatically and you can view the log files under “C:WindowsLogsSoftware”.

LogMeIn Rescue Technician ConsoleNonInteractive Install (PowerShell)

NonInteractive means Very Silent, i.e. no blocking apps. This is automatically set if it is detected that the process is not running in the user session and it is not possible for anyone to provide input using a mouse or keyboard.

  • OpenWindows PowerShell by Right-Clicking on Windows PowerShell and selecting Run as Administrator
  • Change the directory to “C:DownloadsLogMeInRescueTech”
    • PS C:DownloadsLogMeInRescueTech>
  • Enter the following command:

LogMeIn Rescue Technician ConsoleSilent Install (PowerShell)

Silent means no dialogs (progress and balloon tip notifications are suppressed).

  • OpenWindows PowerShell by Right-Clicking on Windows PowerShell and selecting Run as Administrator
  • Change the directory to “C:DownloadsLogMeInRescueTech
    • PS C:DownloadsLogMeInRescueTech>
  • Enter the following command:

LogMeIn Rescue Technician ConsoleInteractive Install (PowerShell)

Interactive means the install will show dialogs including progress and balloon tip notifications.

  • OpenWindows PowerShell by Right-Clicking on Windows PowerShell and selecting Run as Administrator
  • Change the directory to “C:DownloadsLogMeInRescueTech”
    • PS C:DownloadsLogMeInRescueTech>
  • Enter the following command:

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How to Uninstall the LogMeIn Rescue Technician Console Using the PowerShell App Deployment Toolkit

LogMeIn Rescue Technician Console NonInteractive Uninstall (PowerShell)

NonInteractive means Very Silent, i.e. no blocking apps. This is automatically set if it is detected that the process is not running in the user session and it is not possible for anyone to provide input using a mouse or keyboard.

  • OpenWindows PowerShell by Right-Clicking on Windows PowerShell and selecting Run as Administrator
  • Change the directory to “C:DownloadsLogMeInRescueTech
    • PS C:DownloadsLogMeInRescueTech>
  • Enter the following command:

LogMeIn Rescue Technician Console Silent Uninstall (PowerShell)

Silent means no dialogs (progress and balloon tip notifications are suppressed).

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  • OpenWindows PowerShell by Right-Clicking on Windows PowerShell and selecting Run as Administrator
  • Change the directory to “C:DownloadsLogMeInRescueTech
    • PS C:DownloadsLogMeInRescueTech>
  • Enter the following command:

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LogMeIn Rescue Technician Console Interactive Uninstall (PowerShell)

Interactive means the install will show dialogs including progress and balloon tip notifications.

  • OpenWindows PowerShell by Right-Clicking on Windows PowerShell and selecting Run as Administrator
  • Change the directory to “C:DownloadsLogMeInRescueTech
    • PS C:DownloadsLogMeInRescueTech>
  • Enter the following command:

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Always make sure to test everything in a development environment prior to implementing anything into production. The information in this article is provided “As Is” without warranty of any kind.